IT HelpDesk & Cybersecurity Operations, Certificate

Program Outcomes

Explain, compare, and contrast typical job roles in the information technology area.

Identify, explain, and use components of common information technology systems and devices such as hardware, software, security, and workstations.

Analyze and troubleshoot common problems with information technology systems and devices such as hardware, software, and workstations.

Analyze cybersecurity threats or measures at the workstation level.

Communicate clearly, ethically, and responsibly in various information technology and workplace contexts and scenarios.