ITC 2100 - IT Career Success Skills and Strategies
2 Credits
Prepares information technology (IT) students to enter the IT job market or successfully transition into a new career in the IT field. Students will learn effective IT job search skills as well as skills and strategies that will serve to enhance their IT careers once they have obtained employment. In addition, students will explore how to manage their professional development throughout their IT career to enable advancement to more senior roles.
Major Content Areas
IT Career Exploration / Personal Skills Inventory 10%Creating an IT Portfolio 5% IT Resume/Cover Letter Preparation 10% Job Interview Preparation 5% Job Search Preparation 5% Time Management in an IT Career 10% Effective Communications in and IT Career 10% Professional Development Strategies 10% Project Management / Agile Methodologies 10% ITSM / ITIL Concepts 10% IT Customer Service 10% IT Job Expectations 5%
Learning Outcomes
Explore IT Career Options and the technical and non-technical skills required for each career path Complete a personal skills inventory Create an IT portfolio of projects completed both in and outside the classroom Create a print resume, an online resume, and a cover letter that can be used for a job search Demonstrate skills needed to complete a successful IT job interview Explain the time management skills required to navigate the day-to-day challenges of an IT career Describe how to create a professional development plan to advance your career that includes IT certifications Demonstrate soft skills that can prepare you for the expectations of an IT Engineer/Analyst Explain the IT project management and Agile methodologies and how to manage work with both Describe the IT Service Management (ITSM) and IT Infrastructure Library (ITIL) concepts and tools and how they can be used to improve the delivery of IT services Explain how customer service principles apply to IT service delivery Demonstrate how to effectively communicate in an IT environment and how business communications can differ from academic writing
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