ITC 2000 - PC Hardware and Software (A+)

Networking.

PC Hardware.

Virtualization and Cloud Computing.

Hardware and Network Troubleshooting.

Operating Systems.

Security.

Software Troubleshooting.

Operational Procedures.

Learning Outcomes
Demonstrate the ability to install, configure, secure, and troubleshoot a basic wired/wireless SOHO network given a scenario.

Compare and contrast wireless networking standards and protocols as well as wireless security protocols and authentication methods.

Explain common network configuration concepts including IP addressing, DNS, DHCP, subnet masks, gateway addresses, VPNs, and NAT.

Explain the basic cable types, features, and their purposes including the categories of: network cables, video cables, multipurpose cables, peripheral cables, mass storage cables, and adapters.

Select, describe features of, install, configure, and troubleshoot appropriate storage devices, motherboards, CPUs, RAM, and add-on cards for a given scenario.

Explain the purposes and uses of various PC peripheral types.

Select and configure appropriate components for a custom PC configuration for a given scenario.

Select, install, configure, and troubleshoot various print technologies given a scenario including SOHO multifunction devices, laser, inkjet, thermal, impact, virtual, and 3D printer.

Compare and contrast cloud computing concepts.

Demonstrate the proper use of communication techniques and professionalism for given scenarios.

Identify and demonstrate the basics of scripting and remote access technologies.

Demonstrate the use of Microsoft operating system features and tools including administrative tools, MSConfig, Task Manage, Disk Management, and system utilities given a scenario.

Demonstrate the use of features and tools of the Mac OS and Linux operating systems given a scenario.

Summarize the importance of physical security measures and logical security concepts.Describe and demonstrate how to detect, remove, and prevent malware with appropriate tools given a scenario.

Compare and contrast social engineering threats, and vulnerabilities.

Install, configure, and troubleshoot laptop hardware and components given a scenario.

Compare and contrast the characteristics of various types of mobile devices.

Select, install, and configure appropriate accessories and ports on mobile devices given a scenario.

Demonstrate the configuration of basic mobile device network connectivity and application support and troubleshoot common mobile OS and application security issues.

Compare and contrast TCP and UDP as well as the ports and purposes of common protocols.Compare and contrast common networking hardware devices.

Describe and implement security best practices to secure a workstation, secure mobile devices, destroy sensitive data, and dispose of hardware and troubleshoot common PC security issues.

Analyze and troubleshoot common Microsoft Windows OS problems. Compare and contrast best practices associates with types of documentation.

Implement basic disaster prevention, and change management best practices for a given scenario.

Demonstrate and explain common safety procedures when working on technology.

Explain and demonstrate the setup and configuration of client-side virtualization.

Describe and demonstrate the use of the CompTIA troubleshooting methodology.

Compare and contrast common operating system types and their purposes.

Compare and contrast features of Microsoft Windows versions 7-10.

Summarize general OS installation considerations and upgrade methods, basic Microsoft Windows OS security settings, and application installation and configuration concepts.

Demonstrate the use of appropriate Microsoft command line tools and Windows control panels given a scenario.