BUS 1150 - Supervisory Techniques In Business
3 Credits
Covers the essential decision making skills necessary for effective supervision and leadership of work groups and individuals. The supervisor’s role in the organization is also studied. Emphasis is placed on problem solving and achieving results without the negative use of power or other demoralizing approaches. This course is designed to help potential and existing supervisors enhance their effectiveness.
Major Content Areas
Appraising employee performance: 5% Making sound and creative decisions: 5% Managing your time: 5% Understanding unions: 5% Leading employees: 5% Improving productivity through cost control: 5% Productivity and methods improvement: 5% Safety and accident prevention: 5% Coping with change: 5% Supervisory planning, organizing and delegation: 10% Improving your communication skills: 5% Counseling employees: 5%Supervisory control and quality: 5% Ethics and organization politics: 5% Handling conflict: 5% Discipline and grievance handling: 5% Obtaining, developing and motivating employees: 10% The supervisor’s job: 5%
Learning Outcomes
Explain supervisory control as it applies to achieving productivity, quality and safety goals, and compliance with legal and contractual requirements Describe the work of a supervisor and how supervision complements other levels of management and the skills necessary to perform the job of supervision Describe the staffing function and the supervisor’s role in recruiting, training, and developing employees Identify different ways of organizing people and their activities in order to pursue established plans Establish performance goals and plans by which to achieve them Describe the process of motivation and ways of dealing with challenges associated with change, stress, and interpersonal conflict Evaluate her/his personal skills and attitudes as they apply to being an effective supervisor
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